FAQ
FREQUENTLY ASKED QUESTIONS
ORDER & PRODUCTS
How can I place an order?
Browse our collections, select your preferred item, choose any available options, and click Add to Cart. When you are ready, proceed to checkout and follow the instructions to complete your purchase.
How do I know which size to choose?
Please check our Size Guide and the measurements provided on each individual product page. As sizing may vary between products, we recommend checking the specific product measurements before ordering.
Are the products exactly as shown in the photos?
We do our best to display product colors and details as accurately as possible. However, slight variations may occur due to lighting, photography, and individual screen settings.
SHIPPING & DELIVERY
Do you offer free shipping?
Yes. Standard shipping is free on all orders.
Standard delivery is estimated at 7–10 business days.
Do you offer express shipping?
Yes. Express shipping is available for $19.98 and is estimated at 2–4 business days.
Express shipping is free on orders of $100 or more.
Do you ship internationally?
Yes. Maison Valle offers international shipping to available destinations.
Shipping availability and delivery estimates may vary depending on the destination.
How can I track my order?
Once your order has been dispatched, we will provide tracking information when available. You can use the tracking details to follow your shipment.
When will my order be shipped?
Orders require processing before they are dispatched. Once your order has shipped, the applicable shipping transit time begins.
You will receive shipping confirmation and tracking information when available.
RETURNS & REFUNDS
What is your return policy?
We offer a 30-day return period for eligible items.
Items must generally be unused, unworn, unwashed, and returned in their original condition with applicable tags and packaging.
Please review our Return & Refund Policy for full details.
Who pays for return shipping?
For a change-of-mind return, the customer is responsible for return shipping costs.
If an item arrives damaged, defective, or incorrect, please contact us so we can assist you with the appropriate resolution.
When will I receive my refund?
Once your return has been received and approved, refunds are generally processed to the original payment method within 5–10 business days.
Your bank or payment provider may require additional processing time.
PAYMENT & CHECKOUT
What payment methods do you accept?
Available payment methods are displayed securely during checkout and may vary depending on your location.
Is my payment information secure?
Yes. Payments are processed through secure checkout and trusted payment providers. Maison Valle does not need to store your full payment card details to process your order.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible at support@maisonvalle.store.
We cannot guarantee changes or cancellations once an order has entered processing or been dispatched.
CONTACT
How can I contact Maison Valle?
Our customer support team is happy to help.
Email: support@maisonvalle.store
Phone: +61 479 091 458
For order-related questions, please include your order number so we can assist you more quickly.